TERMS AND CONDITIONS
ATM DEBIT CARDS
The following terms and conditions (“Terms & Conditions”) shall govern the issuance and use of the Card. By applying for and using the Card, the Cardholder hereby agrees as follows:
1.Definition of Terms
“Account/s” shall mean current and/or savings deposit account/s (single or multiple) opened and maintained by the Cardholder with SECBANK and with respect to which, the Card is issued/linked.
“ATM Network Participant/s” shall mean banks and other financial institutions that are, or in the future be, members or affiliates of BancNet, or such other ATM networks or affiliations that will allow SECBANK ATM Debit Cards in their ATM systems and facilities.
“Card” shall mean SECBANK ATM Debit Card and such other ATM Debit Cards that may be issued or acquired by SECBANK in the future.
“Cardholder” shall mean the person who maintains current/savings deposit account/s with SECBANK and in whose name, the Card is issued.
“PIN” / “Personal Identification Number” shall mean a personalized digit code used to access the ATM and make ATM/POS transactions.
2.Card Activation/Authentication Process
3.Card Usage/Ownership
The Card is for the exclusive use of the Cardholder and is not transferable. The Card may be linked to single or multiple Accounts of the same currency, and in case of the latter, subject to a maximum number of Accounts and a maximum number of Cards per Account as may be allowed by SECBANK. The Card shall be used only for lawful banking and other transactions allowed by SECBANK with respect to the Account (i.e., Automated Teller Machine [“ATM”] transactions, Point of Sale [“POS”] debit/purchase transactions, payments at Online/Web Merchants). It may be used on SECBANK’s and/or ATM Network Participants’ ATMs, cash dispensers, POS terminal networks, payment page of Online/Web Merchants and/or other electronic devices. The Cardholder agrees to sign the Card immediately upon receipt thereof and to keep the Card in a secure and safe place. The Card is the property of SECBANK and SECBANK may at any time, without prior notice and without the need to give any reason, therefore, terminate the use of, cancel, repossess, or decline to issue, renew, or replace the Card. SECBANK may cause the ATM to retain the Card automatically or suspend any services at any time without notice to the Cardholder. The Cardholder agrees to return the Card to SECBANK upon the latter’s request. The card is valid for ten (10) years from card issuance and shall be subject to replacement initiated by the cardholder upon expiry.
4.Card Transactions
5.Cardholder’s Responsibilities
In order to help ensure security in Card transactions and personal information, the Cardholder agrees to strictly comply with the following security measures, as may be amended or supplemented by SECBANK from time to time:
6.Indemnification/Liability Limitation.
In addition to other non-liability/indemnification provisions in favor of SECBANK the Cardholder hereby agrees to indemnify and render SECBANK its directors, officers, employees and agents and assigns, free and harmless from and against any claim, cause of action, suit, liability, loss or damage of whatever nature which may arise as a result of or in connection with the use of the Card and the transactions made with the use of the Card, in the following instances:
The above provisions shall survive the termination or suspension of the right to use the Card.
7.Liability Limitation
SECBANK’s entire liability for loss or damage (if any) in connection with Card use shall be limited to the amount of P25,000 or the actual damage or loss incurred, whichever is the lesser. SECBANK shall not be liable for any special, consequential or indirect damage suffered by the Cardholder from the use of the Card even if SECBANK has been advised of the possibility thereof. This provision shall survive the termination or suspension of the right to use the card.
8.Lost/Stolen/ Compromise Cards.
In the event the Card is lost or stolen, the Cardholder agrees to immediately report the same by calling SECBANK Customer Contact Center (054-881-1365. or other tel. nos. that may be made available by SECBANK) or the Branch of Account. The Cardholder shall likewise immediately file an affidavit of loss (in SECBANK prescribed form) personally with the Branch of Account (where the account is maintained). If the loss or theft of the Card occurred on a Saturday, Sunday, legal holiday or on a day or time when SECBANK is otherwise closed for business, the report must be made within the next banking day. Prior to receipt by SECBANK of Cardholder’s report of loss or theft, all transactions generated by the use of the Card shall be deemed conclusively binding upon the Cardholder and SECBANK will not be held liable for any loss or damage incurred by the Cardholder.
In case of a compromised Card, where the SECBANK receives information that the Card number, Card name, Card expiry date have been obtained by an unauthorized source/party, SECBANK shall tag the Card as “hot” to prevent its unauthorized use, and SECBANK shall immediately notify Cardholder of the situation and issue a new Card for the Cardholder.
9.Unclaimed/Captured cards.
Unclaimed Cards shall be cut vertically in half across the magnetic stripe after a period of sixty (60) calendar days or two (2) months from the date of receipt by the SECBANK Branch where the Cards could have been claimed. Captured Cards retrieved from the ATM by SECBANK shall be destroyed after three (3) days.
10.Limitation.
The Cardholder agrees not to use the Card for the purchase of items/goods, the importation of which into the Philippines is subject to the provisions of CB Circular 1384, as amended, and all other circulars, laws, rules and regulations pertaining to importation. Likewise, the Cardholder agrees and warrants that the proceeds of Card withdrawals abroad shall not be used for foreign investments or for the payment of foreign loans or for any other purpose in violation of any existing foreign exchange rules and regulations.
11.Change of Address and Other Data.
Unless otherwise provided herein, any and all notices and communications required or allowed to be given under these Terms and Conditions shall be in writing and sent to the Cardholder at the address or any of the addresses indicated in this application form. Notices shall be deemed received by the Cardholder on the date of receipt, if delivered personally, after fifteen (15) days from posting, if sent by mail, or on the date of transmission, if by facsimile or electronic mail. The Cardholder shall immediately notify SECBANK of any change in his address, as well as other data previously indicated in this application form. Until SECBANK is notified of such change, it will continue to use the information and data on file with it.
12.Termination/Suspension of Card Use.
The Cardholder may request SECBANK to terminate or suspend its use of the Card by calling SECBANK Customer Contact Center, or by visiting the Branch of Account to make such request. SECBANK shall, on a best efforts basis and to the extent practicable, immediately effect the requested cancellation or termination. The Cardholder shall remain responsible for any transactions made on the Account/s until the time of termination or suspension of the use of the Card.
SECBANK may terminate or suspend the Cardholder’s use of the Card at any time, with or without notice if:
13.Cardholder Complaint.
Any complaint regarding the Card, the Account, and/or transactions using the Card shall be communicated to: [email protected]
SECBANK NET BANKING (ELECTRONIC BANKING)
These Terms and Conditions form the contract between you as a customer and SECBANK as the provider of these services. By enrolling in and using Electronic Banking Services, you acknowledge and accept these Terms and Conditions. While we will provide a secure system within which you can conveniently carry out your banking transactions via the ATM, Internet, Phone, Mobile Phone, and Call Center, you shall take full responsibility for protecting your personal information and accounts once you are enrolled in the service/s and using secure communication lines and internet connection when utilizing the service/s. Before doing any online transactions or sending personal information, make sure that correct website has been accessed. Always enter the URL of the website directly into the web browser and avoid being re-directed to the website, or hyperlink to it from a website that may not be as secure.
Beware of bogus or "look alike" websites.
SECBANKI’s Electronic Banking Services can be used to access your bank accounts and do transactions through ATM, Internet Banking, Phone Banking, Mobile Banking and Call Center provided you request to specifically enroll these accounts.
1.Acquiring Access to SECBANK ’s Electronic Banking Service
To access your accounts through SECBANK’s Electronic Banking Services, you must have a valid ATM Personal Identification Number (PIN) for ATM, User ID and an online password for Internet Banking or Mobile Banking PIN for Mobile Banking.
2.Mobile Banking ID and Mobile PIN
3.General Use
4.Account Access
5.Fund Transfer
This Service Agreement lays down the Terms and Conditions concerning the use of Southeast Country Bank, Inc., (SECBANK), Online Banking Facility or simply SECBANK NetBanking which provides a facility to initiate fund transfer transaction/s. By using this facility, you agree to be bound by the following terms and conditions:
6.Other Conditions
SECBANK WALLET / PREPAID CARD
1.ACCEPTANCE (PAGTANGGAP)
By accepting, activating or using this SECBANK SECBWALLET Prepaid Card (hereinafter referred to as “Card”), you are deemed to have accepted these Terms and Conditions, including the contents of the welcome letter/card carried and any attachments. (Sa pamamagitan ng pagtanggap, pag-activate o paggamit ng SECBWALLET Prepaid Card (tinutukoy dito bilang "Card"), itinuturing mong tinanggap ang Mga Tuntunin at Kundisyon na ito, kasama ang mga nilalaman ng welcome letter/card at anumang mga kalakip nito.)
2.CARD USAGE (PAGGAMIT NG CARD)
Load credited to the card may be withdrawn as cash through any Bancnet automated teller machine (ATM) terminals and or make cashless purchases in stores through POS. You authorized the Bank to deduct all fees and charges due to us or due to third parties from your card balance. (Ang load sa card ay maaaring i-withdraw bilang cash sa kahit saan mang ATM terminal ng Bancnet at o gumawa ng mga cashless na pagbili sa mga tindahan sa pamamagitan ng POS terminals. Pinahintulutan moang Banko na bawasan ang lahat ng mga fees and charges para sa banko at partners nito mula sa iyong balanse ng inyong card.)
3.CARD BALANCE
You may add to the Card balance or otherwise reload your Card. Card fund balance is not entitled to earn interest. The amount loaded in the Card is not considered a deposit and may only be redeemed at face value. Card loading is limited to Php 100,000.00 cumulative monthly. A Php 25.00 loading fee will be collected to the cardholder. Card minimum balance is Php 100.00. (Maaaring mag deposito sa card balance o mag reload. Ang card balance ay hind makatanggap ng interest. Ang halagang iniload sa card ay hindi kinukonsidera na deposito at maaari lamang ma-redeem sa nakuhang halagang. Ang card loading o pagdeposito ay limitado sa halagang Php 100,000.00 sa isang buwan. Php 25.00 na loading fee ay kokolektahin sa cardholder. Ang Card minimum na balance ay Php 100.00.)
4.EXPIRATION (PAGKAWALANG BISA)
The Card is valid from the date of issuance until the last day of the month indicated on the face of the Card. (Ang card ay may bisa mula sa petsa ng pagpapalabas hanggang sa huling araw ng buwan na nakasaad sa unahan ng Card.)
5.CARD MAINTENANCE
6.CARD HOLDER LIABILITY
You shall hold SECB free and harmless from any and all losses, damages or liability you shall suffer a consequences or result of your disclosure of your PIN or unauthorized use of your Card. You are absolutely and unconditionally liable for the full amount of all activity/ies on your card account completed through the different channels. (Ikaw ay sumasailalim sa SECB na malaya at hindi makasasama mula sa anumang pagkawala, pagkasira o pananagutan at maaaring humantong sa kahihinatnan ng resulta ng pagsisiwalat ng iyong PIN at di- awtorisadong pag gamit ng card. Ikaw ay mananagot para sa buong halaga ng lahat ng aktibidad sa iyong card account dahil dito.)
7.CLAIMS AGAINST ERRONEOUS ENTRY
Special effort is exerted to ensure proper and correct entry/ies. However, the Bank shall investigate any cardholder claim, without the Bank incurring liability as a consequence thereof, concerning suspected erroneous entry related to your card. (Espesyal na effort ang ginawa upang matiyak na maayos at tama ang entry. Gayunman ang Bangko ay dapat siyasatin ang anumang pagclaim ng cardholder , Walang pananagutan ang Banko sa pagkakamali hinggil dito, o may kinalaman at hinihinalang may maling entry na may kaugnayan sa iyong card.)
8.CARD REPLACEMENT (PAGPAPLIT NG CARD)
For a lost or stolen Card, a new Card may be issued by submitting a request for Card replacement at the nearest SECB Branch, subject to prevailing card replacement charges. The remaining fund in the lost/stolen Card, if any, shall be automatically transferred/ credited to the new Card which shall likewise bear a new Card number. (Para sa nawala o nanakaw na Card, ang isang bagong card ay maaaring ibigay sa pamamagitan ng pagrerequest ng kapalit na Card sa pinakamalapit na SECB Branch, ang kapalit na card ay maaring may charge . Ang natitirang balance o pera sa nawala / ninakaw na Card, kung mayroon man, ay awtomatikong ililipat sa bago o kapalit na card na may bagong card number.)
9.CLOSING OF ACCOUNT (PAGSASARA NG ACCOUNT)
Should the Cardholder wish to close his/her Prepaid Card account, a manager’s Check shall be issued with the unused Card load. (Kung nais isara ng cardholder ang Prepaid Card account, ang banko ay mag iisyu ng tseke para makuha ang balance nito kung mayroon man.)
10.DORMANCY
Card is considered as dormant if inactive for two consecutive months. SECB to collect fees/month as inactivity fee. (Ang card ay isinasaalang-alang na dormant kapag ang account ay di aktibo ng dalawang magkasunond na buwan. Ang SECBANK ay maaaring mangolekta ng inactivity fee kada buwan).
GENERAL CONDITIONS
1.Confidentiality of Information and Data Privacy
The Borrower hereby waives their rights under applicable laws on bank secrecy and information security existing or may hereafter be enacted, such as RA 1405 (The Law on Secrecy of Bank Deposits), RA 8791 (The General Banking Law), RA 10173 (Data Privacy Act), and authorizes the Southeast Country Bank, Inc.:
2.Disclaimer Warranties
You agree that the Bank shall in no way be responsible for any incorrect or inaccurate information or entry of information, whether caused by me or by any of the equipment or programming associated with or utilized in connection with Facility or the products or services provided in or through the site, or by any technical or human error which may occur in the processing of information received by the Bank resulting to damage or losses. I further understand that the Bank assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of, information received or submitted , any problems, errors or technical malfunction of any telephone network or lines, computer on-line systems, servers or providers, computer equipment, or software, or any failure of e-mail on account of technical problems or traffic congestion on the Internet, including injury or damage to participants or to any other person’s computer related to or resulting from use of the Facility or its contents.
3.Force Majeure; Computer Breakdown; Disruption of the Facility.
The Bank shall not be liable for failure to perform, disruption, delay in the processing of any of the services herein provided, performance of its obligations, for causes beyond its control, including but not limited to force majeure, riots, strikes, war, civil disturbance, computer breakdown, disruption of communications or electrical facilities, equipment shutdown for repair and maintenance, and the occurrence of off-line conditions for any reason.
4.Declaration.
By signing on the portion provided below, I acknowledge that I have read and understood the SECBANK NetBanking Service Agreement, and I agree unconditionally to be bound by the terms and conditions of the SECBANK NetBanking Facility Service Agreement and all amendments, revisions and additions, and the Bank’s relevant policies and procedures, including the rules and regulations issued by the Bangko Sentral Ng Pilipinas, which the Bank may at its absolute discretion and without prior notice to me, effect from time to time.
GOVERNING LAW AND VENUE. Availment of the Bank’s products and services under the Facility shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising hereunder shall be submitted to the exclusive jurisdiction of the proper courts of Camaligan, Camarines Sur, Philippines, to the exclusion of all other venues.